3F. Grievances, Complaints, and Help

While your ward is in a facility, sometimes you may need to file a grievance or lodge a complaint.

When you disagree with the medical staff, it’s vital that you communicate with them. Oftentimes you can resolve those conflicts. 

First, try having a conversation with the medical staff. It’s also wise to write a letter and keep a dated copy, just in case.

If a problem remains unresolved, you should consider asking for help through these agencies:

• North Dakota Protection and Advocacy
• Vulnerable Adult Protective Services, Division of Aging Services, North Dakota Department of Human Services
• North Dakota Long-Term Care Ombudsman (for nursing home residents only)
• Department of Health (for residential and hospital facilities)
• Nonprofit family support organizations

You may also write to the court where the guardianship was established to request a hearing.